Delivery & Returns

REPUBLIC OF IRELAND - COST OF DELIVERY: €8

FREE DELIVERY ON ORDERS OVER €200

 DIFFUSION.ie provide fast, secure delivery within the Republic of Ireland.

  • DIFFUSION.ie use An Post Express for deliveries, and parcels will require a signature on delivery.
  • Please note,  An Post do not provide deliveries on Saturday or Sunday.  Orders placed from midday Friday and over the weekend will be delivered the following Tuesday. Orders placed over a Bank Holiday period will take an extra day for delivery.
    • WHY DO I NEED TO SIGN FOR MY ORDER?

    Fast, reliable and secure deliveries to our customers is our main priority, so all our deliveries are sent securely via AnPost. To receive your order, please ensure that someone is available to sign for your delivery during the hours of 8.30am to 6pm Monday to Friday.

    WHAT ARE THE DELIVERY CHARGES?

    Standard secure delivery charges on orders within the Republic of Ireland are €8. Delivery is free on orders over €200 

     DELIVERY OUTSIDE REPUBLIC OF IRELAND

    Please Note: Customs charges,import duty and VAT together with other local taxes may be payable in your country. Please check, prior to completion of purchase with us.
    We accept no responsibility for any of these charges. 
    Kindly also note that your order may be held by your local post office until these charges are paid. 
    All of our parcels have a tracking number and are express registered post.
    We always help in anyway we can, in terms of helping you to track your parcel.
    UK -  COST OF DELIVERY: €14
    IMPORTANT: Orders may be subject to import duty on arrival. Note: due to increased customs times, it may take up to 2 weeks for your order to be delivered to the UK.
    EU - COST OF DELIVERY: €15
     

    USA & CANADA- COST OF DELIVERY: €25

    REST OF WORLD 

    Delivery charges will apply on all orders dispatched abroad and will be calculated at checkout.

    HOW DO I TRACK MY ORDER?

    You will receive an email confirming that your order has been dispatched and to enable you to track your delivery we will provide you with an AnPost tracking number within your dispatch email. Please copy and paste the tracking number into AnPost's tracking system ‘Track and Trace’ to follow your item through the final stages of this process.

    HOW DO I EXCHANGE OR RETURN ITEMS?

    It's very simple, if your purchase is not quite what you're looking for, you have 14 days from receipt of your order to have your items sent back to us for an exchange or refund.

    For all Republic of Ireland order, we recommend returning your goods using An Post registered post service. Please use the original packaging and return the item(s) in its original condition, unused, with garment tags and 'do not remove tag' still attached. Here's how to return:

    • On your order invoice you will find a returns address label that can be used for to return your parcel. Please secure this to the front of your parcel.
    • Ensure there are no other labels attached to your package.
    • Bring the parcel to your local Post Office ensuring to present it at the counter and ask for the Registered post service.
    • Please retain proof of postage (receipt) until your refund has been processed as DIFFUSION.ie will not be held responsible for lost or damaged item(s) through the post.
    • Once we have received your returns it will generally take up to 5 working days for your card to be refunded, depending on your card issuer.
    •   If you have any queries about returning items please email info@diffusion.ie or Whatsapp us on 0860111615
    RETURNS ADDRESS

    Please send all returns to: DIFFUSION.ie 95 Howth Road Howth  D13 PV20 IRELAND