Delivery & Returns


DIFFUSION.ie provide fast, secure delivery within the Republic of Ireland.

 

Please note:

  • Orders placed before midday Monday to Thursday will ensure next day delivery. 
  • Orders places after midday Thursday and before midday Friday will be delivered the following Monday.  
  • Orders placed from midday Friday and over the weekend will be delivered the following Tuesday
  • DIFFUSION.ie use AnPost for deliveries and AnPost do not provide deliveries on Saturday or Sunday.
  • Orders placed over a Bank Holiday period will take an extra day for delivery.
  • WHY DO I NEED TO SIGN FOR MY ORDER?

    Fast, reliable and secure deliveries to our customers is our main priority, so all our deliveries are sent securely via AnPost. To receive your order, please ensure that someone is available to sign for your delivery during the hours of 8.30am to 6pm Monday to Friday.

    WHAT ARE THE DELIVERY CHARGES?

    Standard secure delivery charges on orders within the Republic of Ireland are €6.

    Deliveries within the EU €12

    Delivery cost to the United Kingdom is €14.50.
    Orders may be subject to import duty on arrival. Note: due to increased customs times, it may take up to 2 weeks for your order to be delivered to the UK.

     

    Delivery charges will apply on all orders dispatched abroad and will be calculated at checkout.

    HOW DO I TRACK MY ORDER?

    You will receive an email confirming that your order has been dispatched and to enable you to track your delivery we will provide you with an AnPost tracking number within your dispatch email. Please copy and paste the tracking number into AnPost's tracking system ‘Track and Trace’ to follow your item through the final stages of this process.

    HOW DO I EXCHANGE OR RETURN ITEMS?

    It's very simple, if your purchase is not quite what you're looking for, you have 14 days (7 days for sale items) from receipt of your order to have your items sent back to us for an exchange or refund.

    For all Republic of Ireland order, we recommend returning your goods using An Post registered post service. Please use the original packaging and return the item(s) in its original condition, unused, with garment tags and 'do not remove tag' still attached. Here's how to return:

    • On your order invoice you will find a returns address label that can be used for to return your parcel. Please secure this to the front of your parcel.
    • Ensure there are no other labels attached to your package.
    • Bring the parcel to your local Post Office ensuring to present it at the counter and ask for the Registered post service.
    • Please retain proof of postage (receipt) until your refund has been processed as DIFFUSION.ie will not be held responsible for lost or damaged item(s) through the post.
    • Once we have received your returns it will generally take up to 5 working days for your card to be refunded, depending on your card issuer.
    •   If you have any queries about returning items please contact us at info@diffusion.ie.
    RETURNS ADDRESS

    Please send all returns to: DIFFUSION.ie 95 Howth Road Howth  D13 PV20 IRELAND