Free Delivery on orders over €100 within ROI

Delivery & Returns

WHEN WILL MY ORDER BE DISPATCHED?

DIFFUSION by Kate provide next day delivery within the Republic of Ireland.

Please note:

  • Orders placed before midday Monday to Thursday will ensure next day delivery. 
  • Orders places after midday Thursday and before midday Friday will be delivered the following Monday.  
  • Orders placed from midday Friday and over the weekend will be delivered the following Tuesday
  • DIFFUSION by Kate use AnPost for deliveries and AnPost do not provide deliveries on Saturday or Sunday.
  • Orders placed over a Bank Holiday period will take an extra day for delivery.
  • WHY DO I NEED TO SIGN FOR MY ORDER?

    Fast, reliable and secure deliveries to our customers is our main priority, so all our deliveries are sent securely via AnPost. To receive your order, please ensure that someone is available to sign for your delivery during the hours of 8.30am to 6pm Monday to Friday.

    WHAT ARE THE DELIVERY CHARGES?

    Standard secure delivery charges on orders within the Republic of Ireland are €6

    DIFFUSION by Kate offer free secure delivery on all orders over €100 dispatched within Ireland.

    Delivery charges will apply on all orders dispatched abroad and will be calculated at checkout.

    HOW DO I TRACK MY ORDER?

    You will receive an email confirming that your order has been dispatched and to enable you to track your delivery we will provide you with an AnPost tracking number within your dispatch email. Please copy and paste the tracking number into AnPost's tracking system ‘Track and Trace’ to follow your item through the final stages of this process.

    HOW DO I EXCHANGE OR RETURN ITEMS?

    It's very simple, if your purchase is not quite what you're looking for, you have 14 days from receipt of your order to have your items sent back to us for an exchange or refund.

    For all Republic of Ireland orders you can use the returns service operated by An Post. A fee of €3.95 applies per parcel for all returns. To avail of the An Post returns service, please go to Return My Shopping. Follow the simple instructions on how to return your item(s) and print your An Post label. You will need access to a printer to use this service. Please follow these steps: 

    • Please use the original packaging and return the item(s) in its original condition, unused, with garment tags and 'do not remove tag' still attached. 
    • Please note items must be returned within the 14 day time-frame and be in a saleable condition. 
    • Ensure there are no other labels attached to your package and place your printed An Post label on the parcel.
    • Bring the parcel to your local Post Office ensuring to present it at the counter to the clerk and ask for a receipt.
    • Please retain proof of postage until your refund has been processed as DIFFUSION by Kate will not be held responsible for lost or damaged item(s) through the post.
    • Once we have received your returns it will generally take up to 5 working days for your card to be refunded, depending on your card issuer.
    •   If you have any queries about returning items please contact us at info@diffusion.ie.
    RETURNS ADDRESS

    Please send all returns to: DIFFUSION by Kate 95 Howth Road Howth  D13 PV20 IRELAND